Straight answers on import, export and customs clearance.
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Coverage
Does New Link handle customs clearance at any port or airport in Brazil?
Yes. New Link serves every port and airport in Brazil.
Which countries does New Link serve?
New Link operates internationally, with operations worldwide.
Does New Link handle both imports and exports?
Yes. New Link serves both importers and exporters.
Does New Link serve individuals or only companies?
New Link serves both individuals and companies.
Door-to-door operations
Can New Link handle the entire operation door to door?
Yes. For imports, New Link can handle cargo pickup anywhere in the world, sea or air freight quotation, clearance at any port or airport in Brazil and delivery to the client. For exports, it handles pickup at the exporter’s address, clearance with the Federal Revenue Service and shipment to the destination country.
Does New Link follow the process from pickup abroad to delivery in Brazil?
Yes. New Link follows the entire operation, from cargo pickup abroad to delivery in Brazil.
Does New Link also deliver the goods after clearance?
Yes. Delivery of the goods at destination is part of the operation.
Does New Link work with air and sea freight?
Yes. New Link works with both air and sea freight.
Does New Link handle tariff classification (NCM) and import licensing?
Yes. Tariff classification (NCM) and import licensing are among the services offered.
Documents, timing and goods
Which documents are required for an import or export?
Usually: registration with the Federal Revenue Service as an importer; Bill of Lading (BL) for sea freight; Air Waybill (AWB) for air freight; commercial invoice; and packing list.
How long does it take to release goods?
It depends on the inspection channel. Green channel: practically immediate, usually on the same day. Yellow channel: 3 days on average, with document review and no physical inspection. Red channel: 7 days on average, with document review and physical inspection by the customs officer.
What kinds of goods can be imported or exported?
All kinds of goods, provided the applicable requirements are met. New Link acts as the customs broker handling the operation; the importer or exporter is the client.
Quotes and follow-up
How do I request a quote?
Through New Link’s contact channels: the website form, email, phone or WhatsApp.
Can I request an air or sea freight quote?
Yes. New Link provides air and sea freight quotes.
What information do I need to provide to get a quote?
Contact New Link through its channels to receive the necessary guidance. If you wish, include the service needed, cargo details, origin, destination and type of goods in your message.
How can I follow the progress of my operation?
New Link follows every process and keeps the client informed with updates and follow-up throughout the operation.
Talk directly to the people handling your operation.
Tell us the service, type of goods, origin and destination and receive guidance for your quote.